Customer Service

FAQs

New Customers

We are accepting new customers! Our delivery service area consists of locations in Lancaster, Berks and Chester Counties. All new customers start as a COD account until a credit application is approved.

Payment Terms

COD Accounts MUST have payment upon delivery or your delivery will be delayed. COD payments consist of Cash, Check or Money Order. For a COD payment, the customer must be at home when driver arrives to collect payment or specifies where payment can be found. If neither is available, delivery will be delayed until payment is received by the driver.
Once a credit application has been filed and approved, the customer account becomes a Will Call or an Automatic-Fill account; payment is NET 30 or BEFORE the next delivery. Non-payment after 30 days, finance charges will be added to the account at 1.5% per month. (18% annual percentage rate.)

We do accept credit cards, VISA and Mastercard, with an approved financial credit check. (May include an admin fee.)
Payments made within 7 days of delivery are eligible for a discount of $.05 per gallon. Discount applies to cash or checks payments only.
Administration fees may apply to other types of payments.

Fuel Assistance Programs

Community Action Program and Low Income Home Energy Assistance Program
CAP/LIHEAP in Berks and Lancaster County

Community Action Program (Ephrata Office) 717-733-6562
Community Action Program (New Holland Office) 717-354-5250

Berks County Assistance Office
610-736-4211
625 Cherry St
Reading PA 19602

Ephrata Area Social Services (EASS)
717-733-0345
227 N. State St
Ephrata PA 17522